FLAM.ECO FLAM.ECO Energy Firewood & Heat Logs Bundle

Kerbside Firewood Delivery Service

Please read these requirements carefully to ensure a successful delivery. All orders are fulfilled on a Kerbside Delivery basis only.

Important Delivery Guidelines

• Kerbside Definition: Goods are placed at the nearest safe, accessible point at the roadside adjacent to your property.
• Driver Discretion: Moving goods onto driveways, garages, or gardens is not guaranteed and remains entirely at the driver’s discretion.
• No Crane / HIAB: Vehicles cannot lift logs over fences, walls, hedges, or gates.
• Ground Surface: Deliveries use a manual pump truck requiring flat, solid ground. We cannot deliver on slopes, gravel, loose stones, grass, or unpaved tracks.
• Vehicle Size: Standard deliveries use an 18-tonne lorry (approx. 2.5m wide, 4m high, 11m long). Ensure suitable access.

Questions about access or delivery dates? Call us: 07816 282224

1. Delivery Times & Options

Preferred Delivery Date: You can select a preferred date at checkout. Standard delivery timeframe is 4–5 working days. During peak seasons, delivery times may vary.

Delivery OptionTimeframePriceStandard DeliveryMon–Fri, 8:00 AM – 6:00 PMFREEMorning DeliveryMon–Fri, Before 12:00 PM£25.00Afternoon DeliveryMon–Fri, After 1:00 PM£25.00Saturday DeliverySaturday, 8:00 AM – 12:00 PM£65.00

2. Delivery Zones & Regional Charges

Free delivery applies to Mainland UK. Offshore and remote areas have regional surcharges (excluding kindling/firelighters):

Location / AreaPostcode PrefixSurchargeDundeeDD£25 / productPortsmouthPO30 – PO41£35 / productAberdeenshire (Central)AB10–AB16, AB21–AB25, AB30, AB39£40 / productAberdeenshire (Outlying)AB31–AB38, AB41–AB45, AB51–AB56£45 / productInverness-shire (Main)IV1–IV28, IV30–IV32, IV36, IV53–IV54£45 / productInverness-shire (Remote)IV40–IV49, IV51, IV52£105 / productPerthshirePH1 to PH16£50 (for 2 crates/nets)Kirkwall Orkney IslandsKW1 to KW14£65 / productIsle of ManIM£75 / productOuter HebridesHS£142 / product

3. Returns & Order Cancellations

• Issues & Discrepancies: Please report any delivery issues immediately for prompt resolution.
• Returns: Returned goods will be refunded within 28 days minus any collection/courier fees. You may use your own courier or request our collection service.
• Right to Cancel: Under Distance Selling Regulations, orders can be cancelled prior to dispatch or within 7 days of delivery. Full refunds (excl. return delivery) apply if goods are kept in original condition.

4. Frequently Asked Questions

Q: How is my firewood delivered?



A: All orders are delivered using a kerbside delivery service via a heavy goods vehicle and a manual pump truck. The pallet will be placed at the roadside nearest to your property.

Q: Can the driver move the pallet onto my driveway or garage?



A: Drivers are not insured to carry items onto private property. Any movement beyond kerbside drop-off is strictly at the driver’s discretion and relies on having a flat, tarmac/concrete ground surface.

Q: What equipment is used, and can you deliver over gravel?



A: Deliveries use a manual pump truck. Pump trucks cannot roll over gravel, loose stones, grass, steep slopes, or unpaved tracks. Delivery can only occur on level, hard ground.

Q: What size lorry is used?



A: Standard delivery vehicles are 18-tonne lorries (approx. 2.5m wide, 4m high, and 11m long). If access to your street is narrow or restricted, please inform us prior to ordering.

Q: Can I request delivery without a signature?



A: Yes. You can opt for signature-free delivery at checkout. Please note that if no signature is required, goods are left at your risk once offloaded.

5. Regional Coverage

We deliver FLAM.ECO premium kiln dried firewood across the United Kingdom, including Anglesey, Avon, Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, Cleveland, Cheshire, Cornwall, Derbyshire, Devon, Dorset, Durham, Essex, Gloucestershire, Hampshire, Herefordshire, Hull, Kent, Lancashire, Leicestershire, Lincolnshire, London, Norfolk, Northamptonshire, Northumberland, Nottinghamshire, Oxfordshire, Rutland, Shropshire, Somerset, Staffordshire, Suffolk, Surrey, Sussex, Warwickshire, Wiltshire, Worcestershire, Yorkshire, Scotland regions (Dundee, Perthshire, Inverness-shire, Aberdeenshire), and UK Islands (Orkney, Hebrides, Isle of Man).

Credit Cards

PLEASE NOTE WE DO NOT ACCEPT AMERICAN EXPRESS CARDS

Matercard, Visa, Link, Google Pay, Apple Pay

Billing and Invoicing - How It Works

 1. When an item is purchased from Timports Ltd an invoice is automatically sent to the customer with the relevant details on, Timports address, telephone contact number, customer address, any extra details on delivery access, delivery dates requested.

2. The invoice will state the payment type, cheque or credit card.

3. Trade customers wil be invoiced 28 days from the date of delivery unless other arrangements has been authorized by Timports Ltd.

We take online payments for our products/services. We use VsPay/Stripe and Global Payments as our gateway providers and HSBC Bank as our external payment provider. We require the billing address of the credit card you use so that we can pass this to HSBC who check the address against the card holder's details for security purposes.

We don't store the credit card details on our server but we do store the billing details and a unique reference to your card details on the HSBC server so that we can process renewals or so you can pay again with the same card more easily. We also use the billing details in case we need to contact you regarding payments e.g. for an outstanding invoice or failed transaction.

HSBC requires that you provide your credit card details to process the transaction. This is done on a secure HSBC server and data passing between Global Payments servers and HSBC are encrypted using SSL (Secure Sockets Layer).
The Timports Ltd website is a secure website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear in your browser window and turn green. We use the Secure Sockets Layer (SSL). This is an indication that the site is secure.

Payment, Pricing & Promotions

Payments by credit card, debit card, bank transfer, cheque, items will be dispatched once payments have cleared by bank transfer and cheque.
Prices for all goods are listed on the website. Prior to finalizing you will be shown the total price for the goods inclusive of VAT and any delivery charges. In the event that we have sold-out of any items you have ordered, you will be informed by phone/e-mail within 5 working days. Prices are correct at time of publication, all prices are in Great Britain Pounds Sterling.