Payment & Security

Payment, Billing and Invoicing - How It Works

⚠️ PLEASE NOTE: WE DO NOT ACCEPT AMERICAN EXPRESS CARDS

Invoicing and Account Terms

  1. When an item is purchased from Timports Ltd an invoice is automatically sent to the customer with the relevant details on, including: Timports address, telephone contact number, customer address, any extra details on delivery access, and delivery dates requested.
  2. The invoice will state the payment type, such as cheque or credit card.
  3. Trade customers will be invoiced 28 days from the date of delivery unless other arrangements have been authorized by Timports Ltd.

Online Payment Gateways & Security

We take online payments for our products and services. We use Global Payments as our gateway provider and HSBC Bank as our external payment provider. We require the billing address of the credit card you use so that we can pass this to HSBC, who check the address against the cardholder's details for security purposes.

We do not store credit card details on our server, but we do store the billing details and a unique reference to your card details on the HSBC server so that we can process renewals or so you can pay again with the same card more easily. We also use the billing details in case we need to contact you regarding payments, e.g., for an outstanding invoice or a failed transaction.

Data Encryption: HSBC requires that you provide your credit card details to process the transaction. This is done on a secure HSBC server, and data passing between Global Payments servers and HSBC is fully encrypted using SSL (Secure Sockets Layer).

The Timports Ltd website is a fully secure platform. Every time you enter an area of the site that carries or requires sensitive information (such as your credit card details), an icon resembling a padlock will appear in your browser window and turn green. This use of Secure Sockets Layer (SSL) is a direct indication that the site connection is secure.