Delivery & Returns
DELIVERY DATE:
To streamline our service we have introduced the Preferred Delivery Date for our customers. Whilst we can't guarantee this we will do our absolute best! (Especially during our busy periods).
- Kerbside Delivery Meaning: This means that goods will be delivered to the nearest accessible point at the roadside, adjacent to the property.
- Any request to move goods beyond this point—such as onto a driveway or into a garage—is entirely at the discretion of the delivery driver and cannot be guaranteed.
- The delivery vehicle does not have a crane, HIAB and cannot lift kiln dried logs over fences, walls, or hedges.
- Deliveries will be made using a manual pump truck (we cannot guarantee an electric pump truck).
- We can only use a tail-lift on level ground, no slopes.
- We cannot pull over gravel, loose stones, cobbles, grass, or un-tarmacked lanes/tracks.
- For any special delivery requirements, please contact us to discuss arrangements. Undisclosed delivery issues may incur a re-delivery charge.
1. Kerbside Kiln Dried Firewood Delivery Service
Kerbside Delivery Meaning: Goods will be delivered to the nearest accessible point at the roadside, adjacent to the property.
Any request to move goods beyond this point—such as onto a driveway or into a garage—is entirely at the discretion of the delivery driver and cannot be guaranteed.
Vehicle Dimensions and Access
Standard deliveries are made using an 18-tonne vehicle, approximately 2.55 metres wide, 4 metres high, and 11 metres long.
It is the customer's responsibility to ensure that there is sufficient access for a vehicle of this size. If access is restricted, alternative arrangements must be made in advance.
A 7.5 ton lorry is approximately 2.55 metres wide, 3.5 metres high, and 7.8 metres long. Tail-lift max weight: 750Kg. A 7.5ton vehicle can be requested at checkout.
Road Access Restrictions: Please inform us of any road restrictions, parking bans, narrow lanes, or weight limits.
2. Delivery Options at Checkout
- Free Delivery (Mon-Fri 8am-6pm): £0.00
- Anytime Delivery Before 12 Noon (Mon-Fri): £25.00
- Delivery After 1pm (Mon-Fri): £25.00
- Saturday Delivery (8am-12 Noon): £65.00
3. Delivery Time Frame
Our standard delivery time is 3-5 working days. During peak periods, times may vary. We recommend ordering early, especially before the Christmas period.
4. Additional Delivery Information
- If no one is available to accept the delivery, a re-delivery fee may apply.
- A delivery drop without a signature is available upon request at checkout.
5. Delivery Zones and Charges
Free delivery of Kiln Dried Hardwood Logs applies to the majority of the UK.
Paid Delivery Zones
NO DELIVERY TO IRELAND/NORTHERN ISLAND
- Dumfries & Galloway (DG1-16)
- Edinburgh (EH)
- Falkirk (FK1-21)
- Glasgow (G1-84, 90)
- Kilmarnock (KA1-26, 29-30)
- Kirkcaldy (KY1-16, 99)
- Motherwell (ML)
- Paisley (PA1-19)
- Galashiels (TD)
- West Cornwall (TR) - NO DELIVERIES TO TR21-25
- Dundee (DD)
- Perthshire (PH1–PH14)
- Perthshire (PH15–PH26)
- Portsmouth / Isle of Wight (PO30–PO41)
- Aberdeenshire (AB10–AB16, AB21–AB25, AB30, AB39)
- Paisley (PA21)
- Perthshire (PH30–PH41, PH49, PH50)
- Aberdeenshire (AB31–AB38, AB41–AB46, AB51–AB56)
- Inverness-shire (IV1–IV28, IV30–IV32, IV36, IV53–IV54)
- Kirkwall / Orkney Islands (KW1–KW14)
- Isle of Man (IM)
- Perthshire (PH42, PH43, PH44)
- Kilmarnock (KA27–KA28)
- Perthshire (PH42–PH44)
- Paisley (PA20, PA41–PA49, PA60–PA78, PA80)
- Inverness-shire (IV40–IV49, IV51–IV52, IV55–IV56, IV63)
- Kirkwall / Orkney Islands (KW15–KW17)
- Shetland (ZE)
- Outer Hebrides (HS)
(Prices exclude firelighters and kindling)
6. Returns & Replacements
- Report any delivery issues immediately. We will rectify incorrect deliveries promptly.
- Refunds will be processed within 28 days, minus any applicable charges, for returned goods.
- Returns can be made using your own courier, or we can arrange collection. Costs will be quoted on request.
7. Order Cancellation
Under Distance Selling Regulations, you have the right to cancel your order before dispatch or within 7 days of receiving your goods. A full refund, excluding return delivery costs, will be provided if the goods are kept in reasonable care.
8. Payment, Pricing & Promotions
- Accepted payment methods: Credit card, debit card, bank transfer, cheque.
- Items are dispatched once payments have fully cleared.
- All prices listed on our website are in GBP, correct at publication, and inclusive of VAT and applicable standard delivery charges.
9. Frequently Asked Questions (FAQ)
What is kiln dried firewood?
Kiln dried firewood has been dried in a controlled kiln environment to significantly reduce its moisture content. This ensures it burns efficiently, lights quickly, and produces maximum heat compared to standard seasoned wood.
Why should I choose kiln dried logs?
Kiln dried logs have a consistently low moisture content, resulting in a cleaner burn with less smoke and reduced creosote buildup in your chimney. It yields a hotter and longer-lasting burn.
Do you offer free delivery?
Yes, we provide free delivery on firewood logs to the vast majority of UK postcodes. Selected remote zones may incur a delivery surcharge.
What types of wood are included in your selection?
Our range includes premium hardwood varieties such as Ash, Oak, Birch, and Beech. All are Ready to Burn certified and ideal for wood burners, open fires, and pizza ovens.
What is the moisture content of your kiln dried logs?
Our kiln dried logs maintain a low moisture content, typically guaranteed below 20% (often below 10%), ensuring optimal burning efficiency.
10. Main Delivery Locations for FLAM.ECO Firewood
We deliver FLAM.ECO premium firewood across England, Wales, and Scotland, including:
Anglesey, Avon, Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, Cheshire, Cornwall, Derbyshire, Devon, Dorset, Durham, Essex, Gloucestershire, Hampshire, Herefordshire, Kent, Lancashire, Leicestershire, Lincolnshire, London, Norfolk, Northamptonshire, Northumberland, Nottinghamshire, Oxfordshire, Shropshire, Somerset, Staffordshire, Suffolk, Surrey, Sussex, Warwickshire, Wiltshire, Worcestershire, Yorkshire, and all surrounding areas.