Terms & Conditions

Delivery, Returns & Terms

Delivery

We offer nationwide log delivery across the UK using third-party pallet distribution networks. Their delivery vehicles are equipped with tail-lifts to lower pallets/logs. The drivers with endeavor to position them on your property using a pump truck.

Please note: This is a kerb side delivery at the driver’s discretion onsite. Please note the pump truck cannot travel over soft or loose surfaces such as gravel or grass, and excess gradients may pose health and safety risks.

Returns & Replacements

  1. Any delivery issues must be reported immediately to Timports Ltd, in the unlikely event of an incorrect delivery Timports Ltd will rectify immediately once notified.
  2. Upon notification and agreement, payment will be refunded within 28 days to the customer less all charges, in the event of any dispute, resulting in the goods being returned to Timports Ltd.
  3. You are welcome to return any items using your own courier or alternatively we can offer a collection and return service. The cost for return transport will be quoted on request.
  4. We will refund your payment within 28 days of the goods being returned.

Order Cancellation

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website at any time before the goods are dispatched, or within 7 days of receiving your goods and for a full refund excluding cost of return delivery providing you take reasonable care of the goods whilst they are in your possession. This does not affect your statutory rights as a consumer.

Payment, Pricing & Promotions

Payments by credit card, debit card, bank transfer, cheque, items will be dispatched once payments have cleared by bank transfer and cheque.

Prices for all goods are listed on the website. Prior to finalizing you will be shown the total price for the goods inclusive of VAT and any delivery charges. In the event that we have sold-out of any items you have ordered, you will be informed by phone/e-mail within 5 working days. Prices are correct at time of publication, all prices are in Great Britain Pounds Sterling.