COVID-19 - Delivery information.
We have received numerous inquiries regarding deliveries. The pallet network is still operational and whilst they are under extreme pressure, we are all working together to keep to your selected delivery date. Our warehouse is still operating, but our doors are closed to the public.
We are experiencing a lot of telephone calls, so we are asking, where possible to send any inquiries to email@example.com and we will respond as soon as possible.
We hope you are all keeping safe and appreciate your support.
REFERRED DELIVERY DATE: To streamline our service we have introduced the Preferred Delivery Date for our customers. Whilst we can't guarantee this we will do our absolute best! (Especially during our busy periods).
KERBSIDE DELIVERY SERVICE INFORMATION
In order to cover the UK we operate with a 3rd party pallet distribution network.
Nationwide deliveries of pallets/logs are made by a vehicle equipped with a tail-lift. The goods are lowered from the lorry via the tail-lift and then positioned on your property where possible by means of a man operated pump truck. The pump truck will not travel over soft or loose surfaces such as gravel or grass.
Excess gradients can cause health and safety issues with the lowering down of the goods. The crate/pallet of nets requires a smooth flat surface for positioning.
The delivery vehicle does not have a crane and cannot lift goods over fences, walls or hedges.
Caution when ordering large 2m pallets!
In order to avoid delivery issues please ensure that you have enough space and relatively flat terrain to accommodate a large 18ton + delivery lorry when purchasing 2m3 pallet/crates.
For easier delivery see our NEW Large 1.6m Crates.
***Any delivery scenario can be overcome or worked around with our bespoke service, please contact us to discuss any special requirements that may cause concern and we can make the necessary arrangements. Any undisclosed delivery issues may be liable for a re-delivery charge.
***If you need a more specific delivery date just contact us and we will be happy to make any necessary arrangements or urgent requirements.
* Telephone Ollie 07816 282224
BELOW ARE OUR DELIVERY OPTIONS AVAILABLE DURING CHECKOUT.
FREE DELIVERY - (Mon-Fri 8am-6pm) £0.00 - ANYTIME DELIVERY BEFORE 12 NOON - (Mon-Fri) £15.00 - TIMED DELIVERY
DELIVERY AFTER 1pm - (Mon-Fri) £15.00 - TIMED DELIVERY
SATURDAY DELIVERY - Between 8.00am -12 Noon - additional charge of £50.00.
DELIVERY - HOW LONG DOES IT TAKE.
Our delivery process takes 4 -7 working days. There can be exceptions during busy periods. We always ask our customers to order early before the Christmas rush to avoid disappointment.
At the checkout you can choose from our delivery options, you can select your delivery date and a timed delivery if required. (Surcharges apply to timed deliveries).
***Once delivery has been arranged and confirmed if no one is available to accept the delivery we reserve the right to charge a re-delivery fee.
***A Delivery Drop WITHOUT signature service is available upon request at the checkout.
ZONE 1 Mainland UK
FREE DELIVERY ON LOGS ONLY
Anglesey, Avon, Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, Cleveland, Cheshire, Cornwall, Derbyshire, Devon, Dorset, Durham, East Riding of Yorkshire, Essex, Flintshire, Gloucestershire, Hampshire, Herefordshire, Hull, Huntingdonshire, Kent, Lancashire, Leicestershire, Lincolnshire, Merioneth, Middlesex, Monmouthshire, Montgomeryshire, Norfolk, North Yorkshire, Northamptonshire, Northumberland, Nottinghamshire, Oxfordshire, Radnorshire, Roxburghshire, Rutland, Selkirkshire, Shropshire, Somerset, South Yorkshire, Staffordshire, Suffolk, Surrey, Sussex, Warwickshire, West Yorkshire, Westmorland, Wiltshire Worcestershire
PO30 - PO41 = Portsmouth £40.00 - Delivery prices are based on per product excluding firelighter and kindling. Example: 2 crates or nets is £80.00
PA=PAISLEY = £40.00 - Delivery prices are based on per product excluding firelighters and kindling. Example: 2 crates or nets is £80.00
Scottish Highlands = £40.00 - Delivery prices are based on per product excluding firelighter and kindling. Example: 2 crates or nets is £80.00
Additional £75.00 - Delivery prices are based on per product excluding firelighter and kindling. Example: 2 crates or nets is £150.00
In the rare event of any damage caused to your property upon delivery - they are fully responsible and insured.
LINKS TO OTHER WEBSITES
You may see links to other web sites within the content of our site. We are in no way endorsing, making representations or warranties about any of these sites. They are independent from us and we are not responsible for their information or contents.