KERBSIDE DELIVERY SERVICE INFORMATION
In order to cover the UK we operate with a 3rd party pallet distribution network.
Nationwide deliveries of pallets/logs are made by a vehicle equipped with a tail-lift. The goods are lowered from the lorry via the tail-lift and then positioned on your property where possible by means of a man operated pump truck. The pump truck will not travel over soft or loose surfaces such as gravel or grass.
Excess gradients can cause health and safety issues with the lowering down of the goods. The crate/pallet of nets requires a smooth flat surface for positioning.
The delivery vehicle does not have a crane and cannot lift goods over fences, walls or hedges.
***Any delivery scenario can be overcome or worked around with our bespoke service, please contact us to discuss any special requirements that may cause concern and we can make the necessary arrangements. Any undisclosed delivery issues may be liable for a re-delivery charge.
***If you need a more specific delivery date just contact us and we will be happy to make any necessary arrangements or urgent requirements.
* Telephone Ollie 07816 282224
BELOW ARE OUR DELIVERY OPTIONS AVAILABLE DURING CHECKOUT
FREE DELIVERY - (Mon-Fri 8am-6pm) £0.00
ANYTIME DELIVERY BEFORE 12 NOON - (Mon-Fri) £25.00 - TIMED DELIVERY
DELIVERY AFTER 1pm - (Mon-Fri) £25.00 - TIMED DELIVERY
SATURDAY DELIVERY - Between 8.00am -12 Noon - additional charge of £65.00
DELIVERY - HOW LONG DOES IT TAKE.
Our delivery process takes 4-5 working days. There can be exceptions during busy periods.
We always ask our customers to order early before the Christmas rush to avoid disappointment.
At the checkout you can choose from our delivery options, you can select your delivery date and a timed delivery if required. (Surcharges apply to timed deliveries).
***Once delivery has been arranged and confirmed if no one is available to accept the delivery we reserve the right to charge a re-delivery fee.
***A Delivery Drop WITHOUT signature service is available upon request at the checkout.
ZONE 1 Mainland UK
FREE DELIVERY ON LOGS ONLY
Anglesey, Avon, Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, Cleveland, Cheshire, Cornwall, Derbyshire, Devon, Dorset, Durham, East Riding of Yorkshire, Essex, Flintshire, Gloucestershire, Hampshire, Herefordshire, Hull, Huntingdonshire, Kent, Lancashire, Leicestershire, Lincolnshire, Merioneth, Middlesex, Monmouthshire, Montgomeryshire, Norfolk, North Yorkshire, Northamptonshire, Northumberland, Nottinghamshire, Oxfordshire, Radnorshire, Roxburghshire, Rutland, Selkirkshire, Shropshire, Somerset, South Yorkshire, Staffordshire, Suffolk, Surrey, Sussex, Warwickshire, West Yorkshire, Westmorland, Wiltshire Worcestershire, London
ZONE 2
PO30 - PO41 = Portsmouth £50.00 - Delivery prices are based on per product excluding firelighter and kindling. Example: 2 crates or nets is £100.00
ZONE 4
PA=PAISLEY = £50.00 - Delivery prices are based on per product excluding firelighters and kindling. Example: 2 crates or nets is £100.00
ZONE 6
Scottish Highlands = £50.00 - Delivery prices are based on per product excluding firelighter and kindling. Example: 2 crates or nets is £100.00
AB=Aberdeenshire
DD=Dundee
PH=Perthshire
KW=Kirkwall
ZONE 7
Additional £90.00 - Delivery prices are based on per product excluding firelighter and kindling. Example: 2 crates or nets is £150.00
HS=Outer Hebrides
IV=Inverness-shire
In the rare event of any damage caused to your property upon delivery - they are fully responsible and insured.
Returns & Replacements
1. Any delivery issues must be reported immediately to Timports Ltd, in the unlikely event of an incorrect delivery Timports Ltd will rectify immediately once notified.
2. Upon notification and agreement, payment will be refunded within 28 days to the customer less all charges, in the event of any dispute, resulting in the goods being returned to Timports Ltd.
3. You are welcome to return any items using your own courier or alternatively we can offer a collection and return service. The cost for return transport will be quoted on request.
4. We will refund your payment within 28 days of the goods being returned.
Order Cancellation
Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website at any time before the goods are dispatched, or within 7 days of receiving your goods and for a full refund excluding cost of return delivery providing you take reasonable care of the goods whilst they are in your possession. This does not affect your statutory rights as a consumer.
Payment, Pricing & Promotions
Payments by credit card, debit card, bank transfer, cheque, items will be dispatched once payments have cleared by bank transfer and cheque.
Prices for all goods are listed on the website. Prior to finalizing you will be shown the total price for the goods inclusive of VAT and any delivery charges. In the event that we have sold-out of any items you have ordered, you will be informed by phone/e-mail within 5 working days. Prices are correct at time of publication, all prices are in Great Britain Pounds Sterling