FREQUENTLY ASKED QUESTIONS AND ANSWERS
HOW CAN I PAY
We accept Visa, Visa Electron, Mastercard, Switch/Maestro and Solo through our secure online payment system with HSBC BANK.
BANK TRANSFER
DELIVERY - HOW LONG DOES IT TAKE
In order to cover the UK we operate with 3rd party pallet distribution networks, nationwide deliveries of pallets/logs are made by a vehicle equipped with a tail-lift. The goods are lowered from the lorry via the tail-lift and then positioned on your property by means of a man operated pump truck. The pump truck will not travel over soft or loose surfaces such as gravel or grass. The delivery vehicle does not have a crane and cannot lift goods over fences, walls or hedges. In the rare event of any damage caused to your property upon delivery - they are fully responsible and insured. Excess gradients can cause health and safety issues with the lowering down of the goods. The crate/pallet of nets requires a smooth flat surface for positioning.
Net deliveries can be unstacked and restacked with ease if access is difficult.
Any delivery scenario can be overcome or worked around with our bespoke service, please contact us to discuss any special requirements that may cause concern and we can make the necessary arrangements. Any undisclosed delivery issues may be liable for a redelivery charge.
After order confirmation, your logs will be dispatched to your nearest depot.
They will contact you personally. This process just takes a few days
If you need a more specific delivery date just contact us and we will be happy to make any necessary arrangements
Delivery 4 to 7 working days after order confirmation to UK mainland with the exclusion of remote areas such as the Scottish Highlands, Scottish Lowlands
*Once delivery has been arranged and confirmed
if no one is available to accept the delivery
we reserve the right to charge a re-delivery fee
*A Delivery Drop WITHOUT signature service
is available upon request.
DELIVERY OF PALLETS is made by a vehicle equipped with a tail-lift. The goods are lowered from the truck to the pavement via the tail-lift and then positioned on your property by means of a man operated pump truck. The pump truck will not travel over soft or loose surfaces such as gravel or grass. The delivery vehicle does not have a crane and cannot lift goods over fences,walls or hedges.
Good access is required for the offload of pallets, a smooth surface is vital.
LINKS TO OTHER WEBSITES
You may see links to other web sites within the content of our site. We are in no way endorsing, making representations or warranties about any of these sites. They are independent from us and we are not responsible for their information or contents.
PALLET BOX DIMENSIONS
Pallet box dimensions 205cm x 125cm x 85cm. Please note that the pallet box is very large. Delivery of netted bags can be made by a vehicle equipped with a tail-lift. The goods are lowered from the truck to the pavement via the tail-lift and then positioned on your property by means of a man operated pump truck. For a delivery of less than a pallet the easy to handle bags can be off loaded by hand from a normal size van or small lorry.
THE PALLETS OF NETTED LOGS approx: 205cm x 125cm x 85cm