Privacy Policy

We respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law. Updated 07/12/2021  To meet the General Data Protection Regulation (GDPR) which will apply from 25th May 2018

Timports Timber & Cotswold Logs Online (Local Firewood Supplier) is part of Timports Ltd.

Data Controller Timports Ltd, Oliver Webber & Arek Skrzypczyk

This privacy policy explains how we use any personal information we collect about you when you use our websites.

Timports Ltd collects personal information when you register with us or place an order for products or services. We will use this information to provide the services requested and to maintain records for future promotions and, if you agree, to send you marketing information. Timports Ltd will not share your information for marketing purposes with companies outside of Timports Ltd group.

What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We will have your email address, telephone number, postal address and the method you chose to make your purchase with. We also collect information when you voluntarily complete contact forms, firewood promotions or when you provide reviews and feedback. We also collect information/data on what content you view, how long you’re on our website and if you make a purchase or not, which device is used so our service is accurate across all devices.

Here are some examples of the device information that we collect:

  • Attributes such as the operating system and hardware version. Browser type and IP address
  • Log information: We collect log information when you use our website.
  • How long you’re on our website. Device information, such as web browser type and language.
  • Access times, search terms, campaign’s, demographics, interests.
  • Pages visited, IP address (for fraudulent purposes)

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. We use google analytics and google Adwords

Disabling/Enabling Cookies – users can accept or disable cookies by modifying the settings in their browser. Disabling cookies however may mean that some functionality of the Site may be affected. For further directions on how to disable cookies please click here for the Interactive Advertising Bureau’s guidelines: All About Cookies

How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalize your repeat visits to our website.
Timports Ltd will not share your information for marketing purposes with companies outside our group. (Cotswold Logs Online & Timports Timber)

In processing your order, your details are sent to our bank where checks on your card are made to prevent fraud.
We will hold your Data and Contributions for as long as is necessary and reasonably required for the relevant service or purpose. An example is for delivery purposes.

Personal Data Collected - Name and contact details, address, phone number.
Purpose for Processing - Delivery of your purchase. Send you communication messages by email such as order updates.
GDPR Basis - Performance of contract

Purpose for Processing - Send you information by email about our new products, special offers and services
GDPR Basis - Consent

Purpose for Processing - Fraud prevention and detection, security measures.
GDPR Basis - Legal Duty

Personal Data - Payment information (we don’t store this information on our websites)
Purpose of Processing -Take payment and give refunds.
GDPR Basis - Performance of a contract.

Purpose of Processing - Fraud prevention and detection. Security measures.
GDPR Basis - Legal Duty

Personal Data - Contact Us Information
Purpose Of Processing - Provide customer service and support.
GDPR Basis - Performance of a contract.

Personal Data - Information about your devices, phone, desktop, laptop, and how you use our website.
Purpose Of Processing - Improve our website services for the benefit for our customers. To understand how people, interact with our websites.
GDPR Basis - Legitimate interests / consent.

Purpose Of Processing - Fraud prevention and detection. Security measures.
GDPR Basis - Legal Duty.

Who we share your personal information with.
We share your data with different companies so we able to provide our services to you in a secure and professional manner
Timports Ltd Group of companies, Cotswold Logs Online, Timports Timber.
Payment service providers, warehouses, delivery depots and delivery companies
Our service providers, website hosts, marketing agencies, advertising partners who help us run our business
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
Social media sites.

How long your personal information will be kept.
We will hold your data and communications for as long as is necessary and reasonably required for the relevant service or purpose e.g. delivery purposes or if you have an account with us you can delete your account. Our analytical data is kept for 14 months.
We may need to keep your records to resolve disputes, keep a track and prevent fraud.

General Data Protection Regulation - rights for individuals:
The right to be informed
Our privacy policy will inform you of details we collect from you and how

Customers are able to contact us to amend personal information or mistakes of their personal information. You have the right to request a copy of the information that we hold about you. The details we hold is your account details. Which is visible in your account.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
By email -

By Writing To
Unit 8, Poplar Business Park, Castle Eaton, Wiltshire SN6 6JX

We will need sufficient information to identify you.
Proof of your identity (a copy of a recent utility bill and a copy of your driving license or passport)
Any information to which your request relates.
We aim to deal with your request within a month.

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out whenever you wish. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our group. (Cotswold Logs Online & Timports Timber).

Google Analytics
We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behavior on our sites, please use this link (

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policy.

As part of the checkout process you have the opportunity to opt in or out of our new letter communications. If at any stage you wish to no longer receive any emails. Email us at