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Complete Timber Solutions - Call 01793 680305 - info@timports.co.uk
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Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery

In order to cover the UK we operate with 3rd party pallet distribution networks, nationwide deliveries of pallets/logs are made by a vehicle equipped with a tail-lift. The goods are lowered from the lorry via the tail-lift and then positioned on your property by means of a man operated pump truck. The pump truck will not travel over soft or loose surfaces such as gravel or grass.

The delivery vehicle does not have a crane and cannot lift goods over fences, walls or hedges. In the rare event of any damage caused to your property upon delivery - they are fully responsible and insured. Excess gradients can cause health and safety issues with the lowering down of the goods. The crate/pallet of nets requires a smooth flat surface for positioning.

 

*Any delivery scenario can be overcome or worked around with our bespoke service, please contact us to discuss any special requirements that may cause concern and we can make the necessary arrangements. Any undisclosed delivery issues may be liable for a redelivery charge.

Delivery 4 to 7 working days after order confirmation to UK mainland with the exclusion of remote areas such as the Scottish Highlands, Scottish Lowlands

 

* Once delivery has been arranged and confirmed if no one is available to accept the delivery we reserve the right to charge a re-delivery fee
* A Delivery Drop WITHOUT signature service is available upon request.

MAINLAND UK DELIVERY FREE

PO30 - PO4 1=Portsmouth £68.25

SCOTISH BORDERS
FREE DELIVERY ON LOGS ONLY (over 15 Nets)

KA=Ayrshire

TD=Berwickshire

DG=Dumfries

EH=Edinburgh

FK=Falkirk

G=Glasgow

KY=Kirkcaldy

ML=Motherwell

PA=PAISLEY - £40.00

KW=KIRKWALL - £40.00

SCOTISH HIGHLANDS - £40.00

AB=Aberdeenshire

DD=Dundee

IV=Inverness-shire

PH=Perthshire

Privacy & Security

We respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law. In order to provide you with the full range of services on the Site, we are sometimes required to collect information about you. We will use any personal information collected from the Site in accordance with all laws and regulations relating to the protection of personal data including the Data Protection Act 1998 (as may be amended) (the Data Protection Act). Further details on the Data Protection Act can be found on the Information Commissioner's website (www.informationcommissioner.gov.uk)

Users' Internet Protocol (IP) addresses, which are automatically logged by our web server. IP addresses are numbers that can uniquely identify a specific computer or other network device on the internet and are used by us to observe users' interest in this Site (number of visits, etc).

 

Cookies are very small text files saved to your computer or other device and used to track user navigation around a website. Session cookies are also used to store information on which content, including advertisements, have been seen by a user. Some areas of the Site also use persistent cookies which are permanently stored on the users' computer. We will use such cookies to identify unique users to the Site. They are not cross-referenced with any other information such that an individual person could be identified. Cookies also allow us to make our sites more user-friendly by, for example, allowing us to save your details so that you do not have to re-enter it each time you visit our Site.

The Site contains hyperlinks to websites owned and/or controlled by third parties who have their own privacy policies and we advise you to check them. Advertisers may for example use cookies to track responses to their adverts. We do not accept responsibility or liability for the privacy practices of such third party websites and you use them at your own risk

Disabling/Enabling Cookies - users have the ability to accept or disable cookies by modifying the settings in their browser. Disabling cookies however may mean that some functionality of the Site may be affected. For further directions on how to disable cookies please click here for the Interactive Advertising Bureau's guidelines: www.allaboutcookies.org/manage-cookies/stop-cookies-installed

We will hold your Data and Contributions for as long as is necessary and reasonably required for the relevant service or purpose.
EMAIL COMMUNICATION

As part of the checkout process you have the opportunity to opt in or out of our new letter communications. If at any stage you wish to no longer receive any emails. Email us at info@timports.co.uk

Returns & Replacements

1. Any delivery issues must be reported immediately to Timports Ltd, in the unlikely event of an incorrect delivery Timports Ltd will rectify immediately once notified.
2. Upon notification and agreement, payment will be refunded within 28 days to the customer less all charges, in the event of any dispute, resulting in the goods being returned to Timports Ltd.
3. You are welcome to return any items using your own courier or alternatively we can offer a collection and return service. The cost for return transport will be quoted on request.
4. We will refund your payment within 28 days of the goods being returned.

BillIng and Invoicing - How It Works

 1. When an item is purchased from Timports Ltd an invoice is automatically sent to the customer with the relevant details on, Timports address, telephone contact number, customer address, any extra details on delivery access, delivery dates requested.

2. The invoice will state the payment type, cheque or credit card.

3. Trade customers wil be invoiced 28 days from the date of delivery unless other arrangements has been authorized by Timports Ltd.

We take online payments for our products/services). We use RomanCart as our gateway provider and HSBC Bank as our external payment provider. We require the billing address of the credit card you use so that we can pass this to HSBC who check the address against the cardholder's details for security purposes.

We don't store the credit card details on our server but we do store the billing details and a unique reference to your card details on the HSBC server so that we can process renewals or so you can pay again with the same card more easily. We also use the billing details in case we need to contact you regarding payments e.g. for an outstanding invoice or failed transaction.

HSBC requires that you provide your credit card details to process the transaction. This is done on a secure HSCB server and data passing between RomanCart servers and HSBC are encrypted using SSL (Secure Sockets Layer). We only store reference details of the most recent card that you have used to purchase on our site, not multiple card details. Your Personal Information is stored in RomanCart databases. This allows our customers to have a positive experience through checkout procedure By submitting your information, you consent to this transfer of data between RomanCart and HSBC.
The Timports Ltd website is a secure website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear in your browser window and turn green. We use the Secure Sockets Layer (SSL). This is an indication that the site is secure.

Order Cancellation

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website at any time before the goods are dispatched, or within 7 days of receiving your goods and for a full refund excluding cost of return delivery providing you take reasonable care of the goods whilst they are in your possession. This does not affect your statutory rights as a consumer.

Payment, Pricing & Promotions

Payments by credit card, debit card, bank transfer, cheque, items will be dispatched once payments have cleared by bank transfer and cheque.
Prices for all goods are listed on the website. Prior to finalizing you will be shown the total price for the goods inclusive of VAT and any delivery charges. In the event that we have sold-out of any items you have ordered, you will be informed by phone/e-mail within 5 working days. Prices are correct at time of publication, all prices are in Great Britain Pounds Sterling.

Viewing Orders

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Updating Account Information

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